Terms of Service

Last Updated: November 25, 2025

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1. INTRODUCTION & ACCEPTANCE OF TERMS
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Welcome to Swift Flights Ltd ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website and services, including but not limited to flight bookings, hotel bookings, tour bookings, wallet services, and coupon services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

Swift Flights Ltd is a company registered in the United Kingdom. These Terms are governed by the laws of England and Wales.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Terms.

You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the consent and supervision of a parent or guardian.

If you have any questions about these Terms, please contact us at info@swiftflights.co.uk.

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2. ACCOUNT REGISTRATION
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2.1 Account Creation
You may create an account on our website to access additional features, including:
- Wallet services
- Coupon eligibility
- Booking history
- Faster checkout

Account registration is optional for making bookings, but required for:
- Using coupon codes
- Accessing wallet services
- Viewing booking history

2.2 Account Information
When creating an account, you must provide accurate, current, and complete information, including:
- Full name
- Email address
- Phone number
- Physical address
- Country of residence

You are responsible for keeping your account information up to date.

2.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:
- Not share your account credentials with anyone
- Notify us immediately if you suspect unauthorised access to your account
- Use a strong, unique password
- Log out of your account when using shared devices

We are not liable for any loss or damage arising from unauthorised access to your account due to your failure to maintain account security.

2.4 Account Termination
We reserve the right to suspend or terminate your account at any time if:
- You violate these Terms
- You engage in fraudulent or illegal activities
- You provide false or misleading information
- We suspect unauthorised or fraudulent use of your account

You may request account deletion by contacting us at info@swiftflights.co.uk. Upon account deletion, we will retain certain information as required by law or for legal purposes.

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3. SERVICES DESCRIPTION
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3.1 Services Offered
We provide the following services:
- Flight bookings (one-way and round-trip)
- Hotel bookings
- Tour bookings
- Wallet services (top-ups, payments, refunds)
- Coupon services (wallet credits)
- General payment services (one-time payments not related to bookings)

3.2 Service Availability
We strive to ensure our services are available 24/7, but we do not guarantee uninterrupted or error-free service. We may temporarily suspend services for maintenance, updates, or due to circumstances beyond our control.

3.3 Pricing and Currency
All prices are displayed in the currency specified (typically USD or GBP). Prices are subject to change without notice until a booking is confirmed. We reserve the right to correct pricing errors at any time.

3.4 Third-Party Services
Our services may involve third-party providers, including:
- Airlines
- Hotels
- Tour operators
- Payment processors (Stripe)

We act as an intermediary and are not responsible for the services provided by third parties. Your contract for travel services is with the relevant third-party provider, not with us.

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4. BOOKING TERMS
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4.1 Booking Process
To make a booking, you must:
- Provide accurate passenger and travel information
- Select your travel dates and preferences
- Review and confirm booking details
- Complete payment (deposit or full payment)

4.2 Booking Confirmation
A booking is confirmed when:
- You receive a booking confirmation email with a booking reference number
- Your payment (deposit or full payment) is successfully processed
- Your booking status is updated to "confirmed"

Booking confirmations will be sent to the email address provided during booking.

4.3 Booking Modifications
Booking modifications are subject to:
- Availability with the service provider
- Terms and conditions of the service provider
- Applicable fees and charges
- Our approval

To request a booking modification, please contact us at info@swiftflights.co.uk with your booking reference number.

4.4 Booking Cancellation
You may cancel a booking by contacting us at info@swiftflights.co.uk. Cancellation policies vary depending on:
- The type of service (flight, hotel, tour)
- The service provider's terms
- The timing of cancellation
- Whether payment has been made

Cancellation fees may apply. See Section 8 (Cancellation and Refund Policy) for details.

4.5 Guest Bookings vs Registered User Bookings
- Guest Bookings: You can make bookings without creating an account. However, you will not have access to wallet services, coupons, or booking history.
- Registered User Bookings: Creating an account provides additional benefits, including wallet services, coupon eligibility, and booking history access.

4.6 Booking Accuracy
You are responsible for ensuring all booking information is accurate, including:
- Passenger names (must match travel documents)
- Travel dates
- Contact information
- Special requests

We are not liable for any issues arising from inaccurate booking information provided by you.

4.7 Travel Documents
You are responsible for ensuring you have all required travel documents, including:
- Valid passports
- Visas (if required)
- Travel insurance
- Health certificates (if required)

We are not responsible for any issues arising from missing or invalid travel documents.

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5. PAYMENT TERMS
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5.1 Payment Methods
We accept the following payment methods:
- Credit or debit cards (processed securely through Stripe)
- Wallet payments (for registered users with sufficient balance)

All card payments are processed securely through Stripe, a PCI DSS compliant payment processor. We do not store your full card details.

5.1.1 General Payments
We offer a general payment service that allows you to make one-time payments for various purposes, including but not limited to:
- Outstanding balances from previous bookings
- Miscellaneous payments as agreed with our support team
- Other payment purposes as specified

General payments are subject to:
- Providing accurate payment description and contact information
- Minimum payment amounts (if applicable)
- Our approval and acceptance
- These Terms of Service

5.2 Deposit System
For most bookings, we require a deposit payment:
- First deposit: Typically 30% of the total booking amount
- Full payment option: You may choose to pay the full amount at the time of the first deposit
- Second deposit: An additional 30% may be required if you choose the deposit option (total 60% in deposits)
- Balance: The remaining amount must be paid before travel or as per the booking terms

Deposit requirements may vary depending on the service and provider.

5.3 Payment Processing
Payments are processed immediately upon submission. Once a payment is processed:
- It cannot be cancelled or reversed without our approval
- Refunds are subject to our refund policy (see Section 8)
- Booking status will be updated accordingly

5.4 Installment Payments
For eligible bookings, we may offer automatic installment payments:
- Two monthly installments after the initial deposit
- Installments are automatically charged to your saved payment method
- You will receive email notifications before each installment
- Failed installments may result in booking cancellation

Installment payments are subject to:
- Your agreement during booking
- Availability of the installment service
- Successful payment method on file
- Our approval

5.5 Payment Failures
If a payment fails:
- We will notify you by email
- You must update your payment method or provide an alternative
- Your booking may be cancelled if payment is not completed within the specified timeframe
- General payments that fail will remain in pending status until successfully completed or cancelled
- We are not liable for any losses arising from payment failures

5.6 Currency
All payments must be made in the currency specified for your booking. Currency conversion, if applicable, is handled by your payment provider or bank and may be subject to additional fees.

5.7 Payment Security
We use industry-standard security measures to protect your payment information. However, you are responsible for:
- Ensuring your payment method is valid and has sufficient funds
- Notifying your bank or card issuer of any unauthorised transactions
- Keeping your payment information secure

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6. WALLET SYSTEM TERMS
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6.1 Wallet Service
Registered users may access our wallet service, which allows you to:
- Top up your wallet balance
- Pay for bookings using wallet funds
- Receive wallet credits from coupons
- View transaction history

6.2 Wallet Top-Ups
You may top up your wallet by:
- Making a payment through our secure payment system
- Minimum top-up amount: $5
- Maximum top-up amount: $1,000 per transaction
- Top-ups are processed immediately upon successful payment

6.3 Wallet Payments
You may use your wallet balance to pay for:
- Booking deposits
- Booking balance payments
- Full booking payments
- General one-time payments (if sufficient balance is available)

Wallet payments are subject to:
- Sufficient wallet balance
- Booking eligibility
- Our approval

6.4 Wallet Credits
Your wallet may be credited with:
- Coupon rewards (percentage of booking total)
- Refunds from cancelled bookings
- Manual credits from our support team (if applicable)

6.5 Transaction History
You can view your wallet transaction history in your account dashboard. Transaction history includes:
- Top-ups
- Payments
- Credits
- Refunds

6.6 Wallet Refunds
Wallet refunds may be issued for:
- Cancelled bookings (subject to refund policy)
- Failed transactions
- Administrative errors
- As determined by us at our discretion

Refunds to your wallet are processed immediately. Refunds to your original payment method may take 5-10 business days.

6.7 Non-Transferable Funds
Wallet funds are:
- Non-transferable to other accounts
- Non-refundable to your payment method unless specified
- Subject to our refund policy
- Valid for use on our platform only

6.8 Wallet Account Closure
If your account is closed or terminated:
- Any remaining wallet balance may be refunded to your original payment method (if available)
- We may retain funds as required by law or to resolve disputes
- You must contact us to request a refund of remaining balance

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7. COUPON TERMS
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7.1 Coupon Eligibility
Coupons are available only to:
- Registered users with active accounts
- Users who have not previously used the specific coupon code
- Bookings that meet the coupon's terms and conditions

7.2 Single-Use Restriction
Each coupon code may only be used once per user. Once a coupon has been used:
- It cannot be used again by the same user
- It may be used by other eligible users (subject to total usage limits)
- Usage is tracked and enforced automatically

7.3 Wallet Credit Mechanism
When you use a valid coupon:
- The coupon percentage is calculated based on your total booking amount
- The calculated amount is credited to your wallet (not applied as a discount)
- Wallet credit is processed after successful payment
- You will receive email confirmation of the wallet credit

Example: If your booking total is $1,500 and the coupon is 10%, you will receive $150 credited to your wallet.

7.4 Coupon Validity
Coupons are valid only:
- During their specified validity period
- For eligible bookings
- When used by registered users
- Subject to maximum usage limits (if applicable)

7.5 Invalid or Expired Coupons
If you attempt to use an invalid or expired coupon:
- The system will reject the coupon code
- You will be notified of the reason (invalid, expired, already used, etc.)
- You may proceed with the booking without the coupon
- No wallet credit will be issued

7.6 Coupon Abuse
We reserve the right to:
- Cancel or invalidate coupons used fraudulently
- Suspend or terminate accounts involved in coupon abuse
- Refuse to honour coupons obtained through unauthorised means
- Take legal action against fraudulent coupon use

7.7 Coupon Terms
Each coupon may have specific terms and conditions, including:
- Validity dates
- Minimum booking amounts
- Maximum usage limits
- Eligible services (flights, hotels, tours)
- Other restrictions as specified

You are responsible for reviewing and complying with each coupon's specific terms.

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8. CANCELLATION AND REFUND POLICY
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8.1 Cancellation Procedures
To cancel a booking, you must:
- Contact us at info@swiftflights.co.uk
- Provide your booking reference number
- Request cancellation in writing
- Allow reasonable time for processing

Cancellation requests are subject to:
- The service provider's cancellation policy
- The timing of your cancellation request
- Applicable cancellation fees
- Our approval

8.2 Refund Eligibility
Refunds are available for:
- Cancelled bookings (subject to cancellation fees)
- Failed or duplicate transactions
- Administrative errors
- As required by law or consumer protection regulations

Refunds are not available for:
- No-shows
- Changes of mind (unless within cooling-off period where applicable)
- Services already consumed
- Non-refundable bookings (as specified)

8.3 Refund Processing Time
Refunds are typically processed within:
- 5-10 business days for card payments
- Immediately for wallet refunds
- Longer periods may apply for complex cases or third-party refunds

Refunds will be issued to:
- Your original payment method (for card payments)
- Your wallet (for wallet payments or as specified)
- An alternative method (if original method is unavailable, subject to verification)

8.4 Deposit Refunds
Deposit refunds are subject to:
- The service provider's cancellation policy
- Cancellation fees (which may be deducted from the deposit)
- The timing of cancellation
- Our refund policy

8.5 Balance Refunds
Balance refunds are subject to:
- Full payment of the booking
- Successful cancellation
- Applicable cancellation fees
- The service provider's refund policy

8.6 Wallet Refunds
Wallet refunds may be issued for:
- Cancelled bookings paid with wallet funds
- Failed transactions
- Administrative errors
- As determined by us

Wallet refunds are processed immediately to your wallet balance.

8.7 Non-Refundable Items
The following items are typically non-refundable:
- Processing fees (if applicable)
- Service provider fees
- Non-refundable bookings (as specified)
- Services already consumed
- Third-party charges

8.8 Refund Disputes
If you dispute a refund decision:
- Contact us at info@swiftflights.co.uk
- Provide relevant documentation
- Allow time for investigation
- We will respond within a reasonable timeframe

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9. USER CONDUCT AND PROHIBITED ACTIVITIES
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9.1 Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree to:
- Provide accurate and truthful information
- Respect the rights of other users
- Comply with all applicable laws and regulations
- Use our services in good faith

9.2 Prohibited Activities
You must not:
- Use our services for any illegal or fraudulent purpose
- Attempt to gain unauthorised access to our systems or accounts
- Interfere with or disrupt our services
- Use automated systems to access our services without permission
- Attempt to manipulate prices or booking availability
- Share or sell your account credentials
- Use coupons fraudulently or in violation of coupon terms
- Create multiple accounts to circumvent coupon restrictions
- Provide false or misleading information
- Impersonate another person or entity
- Harass, abuse, or harm other users or our staff

9.3 Fraud Prevention
We actively monitor for fraudulent activity and reserve the right to:
- Suspend or terminate accounts involved in fraud
- Cancel bookings made fraudulently
- Refuse service to users engaged in fraudulent activities
- Report fraudulent activity to relevant authorities
- Take legal action against fraudsters

9.4 Account Misuse
Misuse of your account includes:
- Sharing account credentials
- Allowing unauthorised access to your account
- Using your account for fraudulent purposes
- Violating these Terms

We are not liable for any losses arising from account misuse.

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10. INTELLECTUAL PROPERTY
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10.1 Website Content
All content on our website, including but not limited to:
- Text, graphics, logos, images
- Software and code
- Website design and layout
- Trademarks and service marks

is owned by Swift Flights Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

10.2 Trademarks
"Swift Flights" and related marks are trademarks of Swift Flights Ltd. You may not use our trademarks without our prior written consent.

10.3 User-Generated Content
If you submit content to us (such as reviews, comments, or feedback):
- You grant us a non-exclusive, royalty-free license to use, modify, and display such content
- You represent that you have the right to grant such license
- We may use such content for marketing or promotional purposes
- We reserve the right to remove content that violates these Terms

10.4 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use our website for personal, non-commercial purposes
- Make bookings through our platform
- Use our services in accordance with these Terms

This license does not permit you to:
- Copy, modify, or distribute our content
- Use our content for commercial purposes
- Reverse engineer or decompile our software
- Remove copyright or proprietary notices

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11. LIMITATION OF LIABILITY
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11.1 Service Availability
While we strive to ensure our services are available, we do not guarantee:
- Uninterrupted or error-free service
- That our website will be available at all times
- That our services will meet your specific requirements
- That any errors will be corrected

11.2 Third-Party Services
We are not liable for:
- Services provided by third parties (airlines, hotels, tour operators)
- Actions or omissions of third-party service providers
- Delays, cancellations, or changes made by third parties
- Loss or damage arising from third-party services

Your contract for travel services is with the relevant third-party provider. We act as an intermediary and are not responsible for the performance of third-party services.

11.3 Travel Arrangements
We are not liable for:
- Travel delays or cancellations
- Lost or damaged luggage
- Changes to travel itineraries by service providers
- Weather-related disruptions
- Acts of terrorism, war, or natural disasters
- Passport, visa, or immigration issues
- Health or medical issues during travel

You are advised to obtain appropriate travel insurance to cover such risks.

11.4 Maximum Liability
To the maximum extent permitted by law, our total liability to you for any claims arising from our services shall not exceed:
- The total amount you paid for the specific booking or service in question
- $1,000, whichever is lower

This limitation applies regardless of the legal theory on which the claim is based.

11.5 Exclusions
We are not liable for:
- Indirect, consequential, or incidental damages
- Loss of profits, revenue, or business opportunities
- Loss of data or information
- Emotional distress or mental anguish
- Any damages beyond our reasonable control

11.6 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including:
- Your right to receive services of satisfactory quality
- Your right to receive services as described
- Your right to remedies for breach of contract

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12. INDEMNIFICATION
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You agree to indemnify and hold harmless Swift Flights Ltd, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any law or regulation
- Your infringement of any third-party rights
- Any content you submit to us
- Your account activities (including unauthorised access)

This indemnification obligation will survive termination of your account or these Terms.

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13. DISPUTE RESOLUTION
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13.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Jurisdiction
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Alternative Dispute Resolution
Before initiating legal proceedings, we encourage you to:
- Contact us at info@swiftflights.co.uk to resolve the dispute
- Allow us a reasonable opportunity to address your concerns
- Consider alternative dispute resolution methods, such as mediation

13.4 Consumer Rights
If you are a consumer, you may have additional rights under UK consumer protection laws, including:
- The right to bring proceedings in your local courts
- Protection under the Consumer Rights Act 2015
- Access to alternative dispute resolution services

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14. PRIVACY AND DATA PROTECTION
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14.1 Privacy Policy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.

14.2 Data Handling
We handle your personal information in accordance with:
- Our Privacy Policy
- UK GDPR and Data Protection Act 2018
- Applicable data protection laws

For details about how we handle your data, please refer to our Privacy Policy.

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15. FORCE MAJEURE
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We are not liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Acts of war, terrorism, or civil unrest
- Government actions or regulations
- Strikes or labour disputes
- Internet or telecommunications failures
- Pandemics or health emergencies
- Other events beyond our reasonable control

In such circumstances, we will use reasonable efforts to minimise the impact and resume normal operations as soon as possible.

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16. SEVERABILITY
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If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:
- The remaining provisions shall remain in full force and effect
- The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable
- If modification is not possible, the provision shall be severed from these Terms

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17. ENTIRE AGREEMENT
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These Terms, together with our Privacy Policy, constitute the entire agreement between you and Swift Flights Ltd regarding your use of our services. These Terms supersede all prior agreements, understandings, or communications, whether oral or written.

No oral modifications to these Terms are valid unless confirmed in writing by us.

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18. CONTACT INFORMATION
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If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Email: info@swiftflights.co.uk

For customer service inquiries, please include "Customer Service" in the subject line.

For legal inquiries, please include "Legal Inquiry" in the subject line.

We aim to respond to all inquiries within a reasonable timeframe, typically within 5-10 business days.

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ACKNOWLEDGMENT
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By using our services, you acknowledge that:
- You have read and understood these Terms of Service
- You agree to be bound by these Terms
- You are at least 18 years old (or have parental consent)
- You will comply with all applicable laws and regulations
- You understand that these Terms may be updated from time to time

If you do not agree to these Terms, you must not use our services.

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